myTrip Support

Purchasing Tickets 3

• How do I buy a ticket?
• How do I gift a ticket?/How do I buy a ticket for someone else to use?
• How do I update my payment details?

Viewing & Using Tickets 9

• How do I see a ticket I have gifted to someone else?
• I'm having problems scanning my ticket on the bus
• When should I activate my ticket?
• How do I see my past tickets?
• There is no QR code on my ticket

View all 9

Ticket Support & FAQs 7

• My ticket has disappeared
• I’ve gifted a ticket and it has not been received
• I’ve been charged and haven’t received my ticket
• I’ve activated my ticket too early
• I would like a refund for a ticket

View all 7

Live Buses Section 6

• How do I track a bus?
• How do I favourite a stop?
• How do I find my location on the map?
• I can’t see any stops and/or buses on the map
• What are the “How busy is this vehicle?” and “Current Capacity” features?

View all 6

Account Bans & Suspicious Activity 2

• I have received a “Suspicious activity” email for my account
• Why have I been locked out of my account?

Signing Up & Logging In 6

• Activating your account / Confirm email address
• How do I log in/out of my account?
• I can’t sign in to the app
• I can’t sign up for an app account
• I forgot my password/how do I reset my password?

View all 6

Account Settings 2

• How do I change my default home screen?
• How do I change to/from Dark Mode?

Where can I send my feedback? 2

• I have feedback about my journey/the bus operator
• I have feedback about an app feature

How to contact Customer Support 1

• How do I contact Customer Support?

App Versions 2

• What are the supported mobile operating systems for my mobile app?
• How do I update the app?