If you can’t sign in to the app, this could be because you have forgotten or are entering the incorrect login details. If this is the case, try to complete a password reset. Please note that passwords are case sensitive.
If you are unable to complete a password reset, this may be due to a spelling mistake in your email address when signing up for the app. We advise you to contact our customer support team through the Help & Support section of the app or by emailing help@myTrip.today from the email you believe to be signed up to the app with, and explaining that you were unable to access your account. The team will be able to take any further details from you concerning your failed login and attempt to access your account. If successful, one of the team will be able to change the email address of the account to the correct one. You will then be required to complete a password reset.
However, if you are still unable to log in and the team aren’t able to access your account, then do consider if you used an alternative email address. Further to this, if any common error messages appear when you log in, then contact the team with a screenshot of the error, and we will try to assist as best we can.
If the customer support team are unable to locate your account and you have made a previous purchase, they may ask you to provide the last four digits of your payment card, the billing name and postcode, the date of the purchase and the purchase amount. This information can then be used to locate the purchase, and subsequently the email that made the purchase.
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