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New support ticket
Check ticket status
Tickets & Payments
How do I buy a ticket?
How do I gift a ticket?/How do I buy a ticket for someone else to use?
How do I update my payment details?
Viewing & Using Tickets
How do I see a ticket I have gifted to someone else?
I'm having problems scanning my ticket on the bus
When should I activate my ticket?
How do I see my past tickets?
There is no QR code on my ticket
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Ticket Support & FAQs
My ticket has disappeared
I’ve gifted a ticket and it has not been received
I’ve been charged and haven’t received my ticket
I’ve activated my ticket too early
I would like a refund for a ticket
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Live Buses Section
How do I track a bus?
How do I favourite a stop?
How do I find my location on the map?
I can’t see any stops and/or buses on the map
What are the “How busy is this vehicle?” and “Current Capacity” features?
Account Bans & Suspicious Activity
I have received a “Suspicious activity” email for my account
Why have I been locked out of my account?
Signing Up & Logging In
Activating your account / Confirm email address
How do I log in/out of my account?
I can’t sign in to the app
I can’t sign up for an app account
I forgot my password/how do I reset my password?
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How do I change my default home screen?
How do I change to/from Dark Mode?
Passenger Experience & Customer Service
Where can I send my feedback?
I have feedback about my journey/the bus operator
I have feedback about an app feature
How to contact Customer Support
How do I contact Customer Support?
What are the supported mobile devices for my mobile app?
How do I update the app?