Ticket Support & FAQs
If you are no longer able to see your ticket please ensure that you are logged into the myTrip app on the account on which you purchased the ticket or claim...
Tue, 5 Sep, 2023 at 3:57 PM
If you have purchased a ticket as a gift but the recipient of the ticket doesn’t receive an email with the gifted ticket code in it, this is usually because...
Tue, 5 Sep, 2023 at 3:58 PM
There are a couple of reasons why you may not have received your ticket but a charge is showing on your bank. Firstly, the payment may be showing as a pen...
Tue, 5 Sep, 2023 at 4:00 PM
Tickets within the myTrip app are live tickets that will have an expiry date and time. We advise you to only activate your ticket just before you travel, wh...
Tue, 5 Sep, 2023 at 4:01 PM
There are several reasons why you may want to request a refund for your ticket. Please contact our customer service team by filling in the Give Feedback for...
Tue, 5 Sep, 2023 at 4:03 PM
Receipts from the myTrip app are emailed to you directly. Be sure to check all folders within your email account including your spam folder. If you are sti...
Tue, 5 Sep, 2023 at 4:05 PM
If you have a ticket within your account that was meant to be sent to someone as a gift, in most cases we can transfer the ticket to the intended recipient....
Tue, 5 Sep, 2023 at 4:05 PM