Receipts from the myTrip app are emailed to you directly. Be sure to check all folders within your email account including your spam folder.

If you are still unable to locate a receipt this may be because you have misspelt the email address for your account. You can check the email address you are logged in with by opening the myTrip app and in the top left-hand corner of the screen, to the left of the search bar select the Menu icon displayed by three lines. At the top of the menu, it will display “Hello”, indicating the email you are logged in with.

If you have found a spelling mistake in your email address, please contact the customer support team at and we will be able to look into resetting your email address as well as resending your receipt.

If you have deleted your receipt email and would like to be sent a new copy please contact our customer support team via the Give Feedback section in the app or on


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