If you have a ticket in your account that was intended as a gift, in most cases we can transfer it to the correct recipient.
To request a transfer, please follow the steps below:
Do not activate the ticket.
If the recipient does not already have a myTrip account, ask them to create one first.
Open the myTrip app on the purchaser’s account.
In the top left of the screen, next to the search bar, tap the Menu icon (three lines).
Select Help & Support.
Tap the + icon to create a new support ticket.
From the drop-down menu, select “myTrip App, App Functionality & Ticket Support”.
Complete the form, explaining the situation and providing the email address of the person you want the ticket transferred to.
Our Help Desk team aims to respond within one working day.
If the ticket has already been activated, our team will need to contact the operator to request approval for the transfer. The operator will review the ticket details and advise the myTrip Help Desk team on a case-by-case basis.
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