myTrip Support

If you purchased a ticket through your app account you can see your gifted tickets and the gifted ticket code in the settings section. Follow these steps t...

 If you are attempting to use a myTrip QR code ticket and it is rejected this could be for several reasons:  Unsupported operating system or hardware - pl...

Your ticket should be activated just before you are due to travel. Selected tickets have an activation period of 30 minutes (such as single journey ticket...

Follow these steps to see your recently expired tickets:  Go to the top left-hand corner of the screen, to the left of the search bar and select the Menu ...

Most tickets within the myTrip app have a QR code to scan on the bus ticket machine. However, some tickets do not require a QR code.  Tickets without a QR ...

Each day a new word will be randomly generated on your ticket. If you ever have trouble scanning your QR code or you have a ticket that doesn’t require a QR...

To find the expiry date and time of your activated ticket, please follow these steps:  Open the myTrip app In the top left-hand corner of the screen, to ...

If you have a valid ticket but it is showing as unavailable in your app account with a clock countdown, then there is likely to be an issue with the device....

QR code mobile tickets are live tickets that update periodically, but they do not require a constant WiFi or data connection in order to work.  An internet...