Viewing & Using Tickets

How do I see a ticket I have gifted to someone else?
If you purchased a ticket through your app account you can see your gifted tickets and the gifted ticket code in the settings section.    Follow these ste...
Wed, 4 May, 2022 at 2:49 PM
I'm having problems scanning my ticket on the bus
  If you are attempting to use a myTrip QR code ticket and it is rejected this could be for several reasons:  Unsupported operating system or hardware -...
Fri, 20 May, 2022 at 12:17 PM
When should I activate my ticket?
Your ticket should be activated just before you are due to travel.    Selected tickets have an activation period of 30 minutes (such as single journey tic...
Wed, 4 May, 2022 at 2:48 PM
How do I see my past tickets?
Follow these steps to see your recently expired tickets:  Go to the top left-hand corner of the screen, to the left of the search bar and select the Menu...
Wed, 4 May, 2022 at 2:48 PM
There is no QR code on my ticket
Most tickets within the myTrip app have a QR code to scan on the bus ticket machine. However, some tickets do not require a QR code.    Tickets without a ...
Wed, 4 May, 2022 at 2:46 PM
What does the Daily Word with the moving dots on my ticket mean?
Each day a new word will be randomly generated on your ticket. If you ever have trouble scanning your QR code or you have a ticket that doesn’t require a QR...
Wed, 4 May, 2022 at 2:46 PM
Where do I find the expiry time of my ticket?
To find the expiry date and time of your activated ticket, please follow these steps:  Open the myTrip app In the top left-hand corner of the screen, ...
Wed, 4 May, 2022 at 2:46 PM
What should I do if the app says "Ticket unavailable" or shows the wrong countdown?
If you have a valid ticket but it is showing as unavailable in your app account with a clock countdown, then there is likely to be an issue with the device....
Wed, 4 May, 2022 at 2:45 PM
Do I need an internet or data connection to use my ticket?
QR code mobile tickets are live tickets that update periodically, but they do not require a constant WiFi or data connection in order to work.  An internet...
Tue, 27 Sep, 2022 at 10:07 AM