If you have a valid ticket but it is showing as unavailable in your app account with a clock countdown, then there is likely to be an issue with the device. 

If your device has the wrong time/date/timezone, the ticket cannot be displayed, a live QR code ticket needs to synchronize by time with the ticket machine onboard the bus in order to show as a valid ticket.

To check your time/date setting you will need to go to your Clock settings on your device and if the time is not already set to automatic/network-provided time then you will need to switch that on. If it is already set to automatic/network-provided time you may need to toggle this off and on again to reset it. 

Changes to daylight savings mean that it may look like a ticket expires 1 hour earlier or later, but is in fact the correct duration due to losing or gaining an hour when the clocks change.

Has this article been useful? Please leave feedback using the Thumbs Up or Thumbs Down icon below and leave us a comment to help us improve this article.