If you have a valid ticket but it is showing as unavailable in your app account with a clock countdown, then there is likely to be an issue with the device.
If your device has the wrong time/date/timezone, the ticket cannot be displayed, a live QR code ticket needs to synchronize by time with the ticket machine onboard the bus in order to show as a valid ticket.
To check your time/date setting you will need to go to your Clock settings on your device and if the time is not already set to automatic/network-provided time then you will need to switch that on. If it is already set to automatic/network-provided time you may need to toggle this off and on again to reset it.
Changes to daylight savings mean that it may look like a ticket expires 1 hour earlier or later, but is in fact the correct duration due to losing or gaining an hour when the clocks change.
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