You could have been locked out of your account for a number of reasons listed below. When there is suspicious activity identified on your account, for your protection, our system identifies this and imposes an 8-hour ban on anyone accessing the account.

Your account could be blocked because:

  • Your account has been logged in on another device
  • A screenshot has been taken of a live ticket
  • Multiple logging in and out of your account on the same or different devices

If you would like us to look into this and wish to have the ban overturned please contact our support team using the feedback section of the app or email You will be required to email us from the email address that is associated with your myTrip account.

We will be happy to assist you and overturn the ban where applicable. We also work in partnership with all of the operators and will consult them on a case by case basis when handling customer queries.  

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