Step by step guide to gifting a ticket

Once you have downloaded the app onto your device, sign up for an account and log in. Once you are logged in you will automatically land on the Live Buses page (the map). Follow these steps to gift a ticket:

  1. In the top left-hand corner of the screen, to the left of the search bar select the Menu icon displayed by three lines
  2. Once on the menu select the Mobile Tickets option 
  3. You will then be provided with a list of all operators who use the myTrip app for Mobile ticketing. Scroll down, find and select the relevant operator 
  4. Select the relevant operator for which you wish to purchase a ticket 
  5. Select the relevant ticket category for your journey(s) 
  6. Select the relevant ticket for your journey(s) 
  7. Once selected, this will provide you with a summary page - review purchase details before proceeding 
  8. Hit the Go To Checkout Button 
  9. Check the “It’s a gift for someone else” option
  10. If you would like to share the Gift code directly via email enter the recipient's email address
  11. After checkout, you'll be shown the gift code and you can share this by pressing 'Share gift code'. This will trigger the phone's sharing screen, allowing you to send the code directly via any method on your phone.
  12. To check a gifted ticket:
  13. Go to Settings → Gifted tickets.
  14. From here, you can see the status of a gifted ticket and see if it's been redeemed.
  15. If it's not been redeemed yet, you can share the ticket again.

 To redeem a gifted mobile ticket:

  1. Log into your account or create an account 
  2. In the top left-hand corner of the screen, to the left of the search bar select the Menu icon displayed by three lines
  3. Once on the menu select the Mobile Tickets option 
  4. Select 'Redeem a Gift code'.
  5. Enter the Gift code you’ve received. You can either activate the ticket straight away or use it later. If you don’t activate the ticket it will be saved in the mobile app and you can activate it at a later date.

To avoid account suspension it is advised not to share logins, for more information please see our Why have I been locked out of my account? and I have received a “Suspicious activity” email for my account guides.

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